At Premium Barrel Room, we are committed to providing exceptional products and customer service. If you are not completely satisfied with your purchase, we’re here to assist you.
Eligibility for Refunds
Refunds may be requested under the following conditions:
- Damaged or Defective Items:
- If your item arrives damaged or defective, you must notify us within 7 days of delivery.
- Please provide a description of the issue along with clear photos of the item and its packaging.
- Incorrect Items:
- If you receive the wrong product, notify us within 7 days of receipt to arrange for a replacement or refund.
- Order Cancellations:
- Orders may be canceled for a full refund if they have not yet been shipped.
Non-Refundable Items
- Opened bottles or items showing signs of use.
- Items purchased as part of a clearance or “final sale” promotion.
- Gift cards or promotional items.
How to Request a Refund
- Contact Us:
- Email: sales@premiumbarrelroom.com
- Phone: +1 (530) 903-5094
Provide your order number, a brief explanation of the issue, and any supporting documentation (e.g., photos).
- Return the Item:
- If required, we will provide instructions for returning the item.
- Items must be returned in their original condition and packaging.
- Refund Approval:
- Once we receive and inspect the returned item, we will notify you of the refund status.
- Approved refunds will be processed to your original payment method within 7–14 business days.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the refund request is due to an error on our part (e.g., damaged or incorrect item).
Contact Us
For any questions or concerns about your order or our refund policy, please reach out to us:
- Email: sales@premiumbarrelroom.com
- Phone: +1 (530) 903-5094